ArtisTree Warranty Information

We use only Florida Fancy or Florida Grade A plant material on all projects.

ArtisTree Warranty Information

Florida Fancy is designated to be the best quality plant material statewide.

  • All material is guaranteed to be as specified.
  • All work to be completed in a workman-like manner according to standard practices.
  •  Any replacements resulting in extra costs will be executed ONLY UPON WRITTEN ORDERS and will become an extra charge over and above the original quote.

For a period of 90 days from date of installation, ArtisTree will provide a warranty on the following items:

  • Hardwood trees
  • Palms
  • Shrubs
  • Accent trees

This warranty does not include damage caused by freezing, improper drainage or maintenance practices, lack of an automatic irrigation system, pedestrian/vehicle traffic, theft/vandalism, erosion, neglect, washouts, disease, destruction by animals, results of an improper grade (either by natural precipitation or damage caused by man-made practices), natural disasters and acts of God, such as hurricanes, freezes, floods and drought, etc. It also does not cover plant damage caused by customer-requested soil amounts that are less than what is recommended.

Not included in this warranty are:

  • Annuals
  • Herbaceous perennials
  • Transplanted plant material
  • Neglected plant material
  • Citrus
  • Bromeliads
  • Roses
  • Sod
  • Mulch
  • Soil
  • Hardscapes, including stone, boulders, pebbles or recycled glass

Warranty Information on Processing

Warranty Processing for Our Landscape Design Customers

How to claim a warranty:  We’re pleased to offer our customers the opportunity to submit design warranty requests online to eliminate paperwork and lengthy phone calls. Simply follow these steps:

  • Visit the Service Ticket Page
  • Create a New Ticket as a guest.
  • Fill in all blanks with your complete information.
  • Select “Community” and then select “Landscape Design Warranty” only.
  • Enter detailed description of work needed.
  • For “Category,” select appropriate option.
  • Attach photos if available.
  • Hit “Submit” after entering all pertinent information.